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  Chapter 10: Handling Conflict  

Ask the Author Video


Purpose for these assignments


1.  To identify your conflict style.


2.  To examine how your conflict style varies in different contexts or relationships.

  Assignment 10A: Conflict Style Questionnaire  



1.  Download the 10.2 Conflict Style Questionnaire.  Follow the directions listed on the questionnaire and complete the document.

  Assignment 10B: Reflection and Action Worksheet  



1.  Download the 10.4 Reflection and Action Worksheet.  Complete the document, based on the results from the completed Questionnaire (above), when completed upload the document to the Moodle site. 


Remember to complete the document using all of the all of the available chapter resources.


How to Handle Workplace Conflict (Video 3:05 Min.)


Let the Other Person Save Face (Video 1:04 Min.)


Unresolved Conflict (Video 3:05 Min.)


Thomas Kilmann Conflict Mode Instrument (Video 3:05 Min.)

  Supplemental Reading  

Cultural and Interpersonal Conflict Resolution Styles


Managing cross-cultural conflict in organizations